Pronoia Performance, LLC – Refund & Cancellation Policy
Effective Date: June 6 2025
This Policy explains how refunds, cancellations, and auto-renewals are handled for all subscription products sold by Pronoia Performance, LLC (“PP,” “we,” “our,” “us”). By completing a purchase you agree to the terms below.
Plan Types & Billing Cadence
Plan
Billing Method
Price Basis
Month-to-Month Subscription
Charged to the card on file in advance of each 30-day supply cycle
“Book a Consultation” web form
Six-Month Plan
One payment or two equal installments
Your rate is locked for the full six-month term once you enroll
Annual (12-Month) Plan
One payment or two equal installments
Your rate is locked for the full twelve-month term once you enroll
All prices are disclosed during checkout or on your invoice and will not change during a locked term. Any promotional discounts (e.g., New-Year $100 off) are reflected in the price you accept at enrollment.
Cooling-Off Period
We do not offer a general “cooling-off” window, except where required by state law. Where such a law exists, the statutory period applies unless lab work, clinician consult, or prescription fulfillment has already begun.
Cancellations & Refunds
Notice Deadlines
Plan
Cancel ≥ this many days before next billing/renewal
Month-to-Month
14 calendar days
Six- or 12-Month
14 calendar days before the renewal date (we email reminders 45–30 days in advance)
Refund Matrix
Situation
Refund Outcome
Services/products not yet rendered (no labs ordered, consult held, or meds prepared)
100 % refund of un-delivered months
Services in progress (labs ordered or clinician consult completed but medication not yet prepared)
You pay only for the current month at its monthly rate; all future months are refunded
Medication already prepared or shipped
That month is non-refundable; future months are refunded
GLP-1 prescriptions (dispensed 2–6 months at a time)
Non-refundable once filled; future cycles not yet prepared are refunded
Notice Deadlines
Plan
Cancel ≥ this many days before next billing/renewal
Month-to-Month
14 calendar days
Six- or 12-Month
14 calendar days before the renewal date (we email reminders 45–30 days in advance)
Example – You are on an Annual Plan that started January 1 and you submit a cancellation request on May 15 (≥14 days before the June 1 billing anniversary for Month 6). We refund Months 6–12 (7 unused months) minus any non-refundable lab/consult costs already incurred.
Non-refundable costs: completed lab fees, completed clinician consults, shipping already incurred, and card-processing fees are deducted from any refund.
Refund Method & Timing
Approved refunds are credited only to the original payment method within 10 business days.
We do not issue cash, checks, or refunds to alternate cards.
How to Cancel
Email (required): support@pronoiaperformance.com
Include your full name, date of birth, and the plan you wish to cancel.
Phone (optional): (720) 414-3515
We’ll send a confirmation email; cancellation is effective only once you receive it.
No form template is required, but keep your confirmation for your records.
Chargebacks & Disputes
If a payment dispute is resolved in PP’s favor, we may charge a $35 administrative fee to cover processor costs. The fee is waived for disputes caused by PP billing errors.
Special Circumstances
Medical unsuitability: If our clinicians determine therapy is inappropriate, you’ll receive a refund for all future undelivered services/products; completed services remain payable.
Product defects or shipping issues: Replacements are handled at no cost via our partner pharmacy; contact support within 7 days of delivery.
Auto-Renew & Notice of Changes
Subscriptions auto-renew until cancelled. We email any material change (including price changes for month-to-month plans) at least 15 days before it takes effect. Continuing to use the service after that notice period constitutes acceptance.
Governing Law
This Policy is governed by the laws of the State of Colorado, and any action must be filed in Boulder County, Colorado.
Policy Updates
We may update this Policy to reflect new laws or business practices. The posted version and its “Effective Date” control.
Need help?
Email support@pronoiaperformance.com or call (720) 414-3515, Monday–Friday, 9 a.m.–5 p.m. MT.
